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Privacy Policy

Information We CollectHow We Use Your InformationWhatsApp Business PlatformSharing of InformationMessage and Customer DataData SecurityData DeletionYour RightsChildren's PrivacyChanges to This Privacy PolicyContact Us


Last Update: 2026-10-04

Information We Collect

 When you use our services or communicate with us through WhatsApp, we may process information such as:

- Your name and WhatsApp profile information.
- Your WhatsApp phone number.
- Messages and content that you send to our WhatsApp Business account.
- Information you voluntarily provide during conversations.
- Information related to customer requests, orders, inquiries, or support.

How We Use Your Information

  We may use the information we receive to:

- Respond to WhatsApp messages and customer inquiries.

- Provide customer support.

- Process and manage requests, orders, or services.

- Send notifications and service-related messages.

- Maintain and improve our services.

- Protect our systems against fraud, abuse, and unauthorized access.

- Comply with applicable legal and regulatory requirements.

We do not sell your personal information.  



WhatsApp Business Platform

Our application uses the WhatsApp Business Platform provided by Meta Platforms, Inc.

When you communicate with our business through WhatsApp, information may be processed through WhatsApp and Meta's systems in accordance with their applicable terms and policies.

We only request and use information that is necessary to provide the services described above.



Sharing of Information

We do not sell or rent personal information.

We may share or provide access to information with trusted service providers when necessary to operate our application, provide customer support, maintain our infrastructure, or comply with legal requirements.

Any service providers that process information on our behalf are expected to protect that information appropriately.



Message and Customer Data

Messages and customer information received through WhatsApp may be stored in our systems for the purposes of customer service, order management, communication history, and business operations.

We retain such information only for as long as reasonably necessary for these purposes or as required by applicable law.



Data Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.



Data Deletion

You may request deletion of personal information that we hold about you.

To request deletion of your information, please contact us at:

Email: info@merodev.com

Please provide your phone number and any information reasonably necessary for us to identify your records.

After verifying the request, we will delete the applicable personal information unless we are legally required or permitted to retain it.



Your Rights

Depending on applicable law, you may have rights to:

- Request access to personal information we hold about you.

- Request correction of inaccurate information.

- Request deletion of your information.

- Object to or restrict certain processing.

- Withdraw consent where applicable.


You can exercise these rights by contacting us using the information below.



Children's Privacy

Our services are not intentionally directed toward children where prohibited by applicable law, and we do not knowingly collect personal information from children without appropriate authorization or consent.




Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with a new "Last Updated" date.




Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us:

Mero Dev Software
Commercial building no. 13, service area in Legenda village in Sheikh Zayed City Markaz – 1st neighborhood, 2nd district. Sheikh Zayed  
Giza, Egypt